Technical Support

We have an experienced technical team in the field of plastics, ready to provide customers with professional technical advice and support. Whether it is the use of products, precautions, or technical problems encountered in the production process, we try our best to provide customers with effective solutions.

Usage Guidance

According to different customer needs, we provide detailed product guidance to help customers correctly use color masterbatch, functional masterbatch, flame retardant masterbatch and various processing aids to ensure that the product achieves good results in the application process.

Issue Management

When customers encounter production or application issues, our technical team responds promptly, providing remote guidance or on-site support to help resolve operational difficulties and ensure smooth production.

Continuous Communication

To better serve our customers, we maintain ongoing communication by conducting regular follow-ups to gather feedback on product usage, allowing us to make timely adjustments and improve our services.

Customer Training

We assist customers in understanding product characteristics and application technology to enhance their production efficiency and product quality, fostering a mutually beneficial relationship across the supply chain.

After-Sales Service Commitment

We are committed to providing comprehensive support to our customers in terms of product quality and service. If any quality issues arise during product usage, we will resolve them through consultation based on relevant regulations, ensuring that the customer’s rights and interests are protected.